Support & Help - Themetorium

Support is exclusively available
to verified customers only!

If you're experiencing a technical issue with purchased product and require assistance, kindly choose the template from the select box below and click on the "Request Support" button.

As the author of these templates, we only provide support for items we create. This means that we answer questions that are directly and strictly related to our products.

If you have any general or pre-sale questions, or if you are interested in exploring partnership opportunities, feel free to use our contact page.

* Please allow us up to three working days to respond (we usually respond within 24 hours).

Select the template you need help with:

*You will be directed to the external dedicated support page for that specific template (please remember that you must be logged in using the same user account that was used during the purchase).

What's included in item support

Availability of the author to answer questions
Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets

What's not included in item support

Item customization
Installation of the item
Hosting, server environment, or software
Help with not included 3rd party assets

Before You Request Support

Make sure that you are using the latest update of the template.
Please read the documentation that comes with the template.
The code is well-commented. Take the time to explore it, there is much explained.
Take a look at the FAQ page. Maybe you will find the answer to your question there.
Getting an error message? Someone might have seen it too, try a Google search for a quick fix.

How to Request Support

Please describe your issue as precisely as possible. The more detail you describe, the better we can assist you.
If possible, kindly provide us with a link to the specific page where the problem occurs so we can inspect it.

Themetorium